One of the major challenges we’ve seen customers encounter has been to continue to deliver high quality services AND ensure that users remain easy to contact throughout a migratory process.

Becketts has spent over 30 years connecting the old with the new, including integrating existing platforms with new Teams functionality. This is mainly because there is a lack of easy integration between UC and legacy equipment, and it’s this that causes most migrations to stall. So instead, we’ll work with your existing solution to ensure it integrated with your chosen UC and voice platform (Teams or otherwise).  We’ve recently worked with a County Council to help them retain their Avaya Contact Centre in the Cloud, Legacy Nortel “core” system and provided homeworking for 7500 Teams users to accelerate their plans as Covid-19 caused challenges.