Becketts Voice platforms for multi-site and warehousing provide a host of features that bring together your staff, partners and customers to provide excellent service and first time resolution of calls.
Some features available include:
- Walkie-Talkie Feature:
- Instant Communication: a Walkie-Talkie feature that turns employees’ devices (both personal and company-owned) into walkie-talkies. It enables instant voice communication over the cloud.
- Geographic Flexibility: Walkie-Talkie works across different locations, using Wi-Fi and mobile data.
- Store Operations and Collaboration:
- Unified Platform: serves as a single platform for frontline, back office and management staff to collaborate.
- Streamlined Processes: Retailers can digitize operations, simplify work orders, and enhance resource scheduling using AI-powered tools within Teams.
- Knowledge Sharing: All users can interact with colleagues in other locations, in multiple media, sharing best practices and fostering connections
- Employee Experience and Productivity:
- Empowering Associates: We allow you to focus on customer interactions rather than manual tasks and schedules.
- Standardized Communication: A sinlge team communication platform, ensuring consistent messaging across the organization.
- Reduce Operator Requirements
- Voice Enabled Auto Attendants allow your customers direct access to the people they want to speak to, without your staff having to transfer and handle calls.
All of these are reasons why large publishing houses such as Oxford University Press, Universities such as Cambridge and Leicester and a variety of NHS Hospitals all use Becketts to help them streamline their communications.
To find out more give one of our friendly team a call on 0118 940 9000 or fill in the form below.