Hosted Voice
Company Policies & Procedures

About Beckett Telecom

At Becketts we’re committed to providing the highest quality products and services across the board. To achieve that we regularly review and update our company policies and procedures, to ensure everything is in line with our goals, and what our customers expect from us. An outline of our standard policies is below, but if you want more information, or a full copy of our a company policy or procedures documents, just send an email to info@beckett‐tele.com, or give us a call on 0118 940 9000.

  • Quality Management: Each of our quality management systems are fully ISO 9001:2015 certified, and are regularly assessed to ensure our quality procedures deliver the high‐quality standards our customers expect from us.
  • Data Protection & Privacy Policy: All collection, storage and processing of personal data is completed strictly under the Data Protection principles set out in the Data Protection Act of 2018, and GDPR.
  • Business Continuity & Disaster Recovery: We maintain and update a comprehensive business continuity and disaster recover (BCDR) plan, which will allow us to quickly and efficiently transition our work practices in the event of an emergency. This means that all out key operations can continue without interruption, maintaining high levels of service to all of our customers. This plan is tested and updated regularly to ensure it can be implemented effectively at a moment’s notice.
  • Equal Opportunities: Becketts welcome people from all different walks of life, with diverse backgrounds and experiences. We are firm believers in the inherent and unique value of human life, and value everyone we have the privilege to meet and work with. Our equal opportunities policy outlines out inclusivity at every level, while ensuring we are following government advised practices.
  • Cyber Security: Becketts are fully certified under the Cyber Essentials programme, and our cyber security infrastructure is tested and audited regularly to ensure compliance and security. Any and all changes made to our infrastructure are closely monitored to ensure all systems maintain our high standards of security, and are thoroughly tested at every stage.
  • Health & Safety: The health and safety of our employees, customers and suppliers is of the utmost importance to us. This is why we have measures in place to protect everyone involved in our business, and our health and safety policy is updated in accordance with government guidelines, with all changes clearly communicated.