Beckett & Vision West Nottinghamshire College

The Project

Vision West Nottinghamshire College wanted to move from a legacy Mitel Voice platform to streamline telephony across their estate and reduce overall costs.

The Hope

The Covid 19 Pandemic highlighted a need to provide a more stable telephony platform for home working. As the College were already using Microsoft Teams for internal communications, migrating all users to Teams for Voice was the obvious choice, providing a uniform experience regardless of location, via an interface with which users were already familiar.

The Challenge

The Microsoft Calling Plans with the traditional Direct Routing per user per month, proved too costly.  This coupled with a lower level of service reliability than provided by the existing telephony services, required Becketts to come up with a different approach.  We were able to meet the challenge to control costs and raise reliability up to an industry leading 99.999%

The Solution

As a Mitel maintenance & engineering partner, Becketts were able to provide integration with the existing Mitel solution, with no requirement for additional Teams approved SBC’s.   The integration between Becketts Teams Enabled SIP Trunks and the Mitel allowed the College to have a mix of users on the Mitel and Teams, allowing timely, managed and controlled migration with no loss of service.

Becketts worked with the College to provide and set up an example Clearing Contact Centre, based within Teams which allows easy expansion for new agents in the event of larger than expected inbound calling volumes.

The project started in April 2021 and around 700 users have been migrated across to Teams.

To find out more please contact us at www.beckett-tele.com or 0118 940 9000