As local authorities across the UK undergo structural transformation—merging district and borough councils into new unitary authorities—the need for agile, scalable, and cost-effective communication infrastructure has never been greater. Becketts TEAMS Enabled SIP Trunks offer a future-ready telephony solution that simplifies this transition while enhancing service delivery and operational resilience.

Seamless Migration from Legacy Systems

One of the biggest challenges in Local Government Reorganisation is integrating disparate legacy telephony systems—often a mix of Mitel, Cisco, Unify, or Avaya—into a unified platform. Becketts SIP Trunks allow councils to retain their existing systems during migration, enabling a phased transition to Microsoft Teams without service disruption. This is achieved through direct routing and concurrent user licensing, eliminating the need for per-user calling plans or dedicated Session Border Controllers (SBCs)

For example, Somerset County Council successfully migrated 3,500 users from Unify OSV to Microsoft Teams using Becketts SIP Trunks, integrating with Genesys Contact Centre and maintaining continuity throughout the process while bringing 4 other Councils into the same new tenancy

Built for Scale, Resilience, and Simplicity

Becketts SIP Trunks are designed with public sector demands in mind:

  • 99.999% Uptime SLA: Ensures high availability with active/active failover and disaster recovery options.
  • Concurrent Licensing: Pay only for the number of simultaneous calls, not per user.
  • Omnichannel Contact Centre Integration: Certified Teams solutions like CC4All and VOCA support voice, email, chat, and social media routing
  • Conversational AI: Conversational AI is built into the trunks, allowing you to bring self service while removing and reducing load on Operators
  •  DR Portal: Enables instant call redirection and mass staff notifications during emergencies

These features make Becketts ideal for Councils managing high call volumes, remote workforces, and complex service delivery models.

Supporting the Unitary Transition

As councils consolidate into unitary authorities, Becketts SIP Trunks provide a flexible foundation for integrating multiple voice estates into a single Teams tenant. Numbers can be ported without changing how residents contact services, and legacy systems can continue to operate in parallel until fully retired

This approach reduces risk, accelerates deployment, and ensures continuity for both staff and citizens.

Proven in the Public Sector

Becketts SIP Trunks are already trusted by over 100,000 users across local authorities, NHS Trusts, and universities—including Stockport, West Suffolk, and Cumberland Councils. Available via CCS Frameworks and G-Cloud, the solution is procurement-ready and backed by UK-based 24/7 support.

To find out more simply fill in the form below or give us a call on 0118 940 9004.