Over recent years, we’ve been heavily involved in modernising communication and telephony services across the public sector. From councils to NHS organisations, our work implementing Microsoft Teams voice solutions and AI‑enabled contact‑centre capabilities has helped organisations improve resilience, reduce costs, and enhance service quality.

That impact has now extended beyond individual projects: we’ve recently been approached by Central Government to provide insight into how our Teams‑based solutions are being used across the sector. This request recognises the scale of adoption we’re seeing and the meaningful operational benefits our customers are achieving nationwide.

Our Teams‑enabled SIP Trunking, for example, is now used by councils such as Cumberland, Stockport, West Suffolk and the NHS. By removing the need for per‑user calling plans and dedicated SBCs, these organisations have been able to enhance service performance while significantly reducing operating costs. Alongside this, conversational AI is increasingly being used to intelligently route calls, manage common interactions, and free up staff to focus on the more complex or sensitive enquiries citizens rely on.

These developments reflect a wider shift in the public sector: a move away from outdated telephony and siloed communication systems toward scalable, cloud‑based technologies that prioritise flexibility, interoperability, and resilience. Our work sits at the heart of that transition, supporting organisations as they modernise, consolidate platforms, and prepare for future service demands.

Sharing What We’ve Learned

To support the growing interest in this area—and in response to ongoing engagement from Central Government in partnership with SOCITM we’re hosting a webinar to share our experience, real‑world results, and guidance for organisations planning their next phase of digital transformation.
📅 Webinar: 25th March
🕐 13:00–14:00 | Hosted via Microsoft Teams
During this one‑hour session, we’ll cover:
  • How public‑sector organisations are modernising telephony using Microsoft Teams
  • Practical examples of successful migrations and service transformations
  • The growing role of AI in citizen services, from call‑handling to automation
  • Opportunities to reduce operational costs and improve service resilience
  • What the next 12–18 months may look like for public‑sector communications
Whether you’re exploring options for cost reduction, planning a move away from legacy platforms, or looking to understand how AI can streamline high‑volume citizen interactions, this session will give practical, evidence‑based insight.

Why It Matters

Public‑sector digital expectations are shifting quickly. You’re under pressure to deliver efficient, responsive, and secure services while managing budgets and adapting to rising demand. Cloud communication platforms, especially those built around Microsoft Teams, offer a clear pathway to achieve this.
By combining resilient voice services, integrated contact‑centre capabilities, advanced analytics, and AI‑driven automation, public‑sector teams can deliver better outcomes for staff and citizens alike.