That big piece of kit in your comms room may be the “old thing” that no-one wants to touch – lets be honest it’s going to be removed in the next few months for a nice new cloud solution.
The problem is, that old bit of kit is running the thing that Derek in accounts uses to pay everyone, and the big boss won’t use a headset, and the contact centre is still running and needs to keep up. Lets keep that old thing for a bit longer – it won’t go wrong and we’ll shift the rest of the people off.
These are all real reasons why people have kept their old systems running, and nearly always when something goes wrong, there’s no in-house skill to fix the problem
Give us a call on how to keep that old thing running with no long term contracts – whether it’s Avaya, Cisco, Nortel, Mitel, Unify/Siemens or something else entirely.