In today’s fast-paced digital economy, customer expectations are higher than ever.
Businesses are turning to chatbots and virtual assistants to meet these demands, but what if you could extend these capabilities to voice communication?
Enter Becketts VoiceAI Connect, a cutting-edge solution that bridges the gap between telephony systems and bot frameworks, enabling natural voice interactions with chatbots.
Why VoiceAI Connect?
VoiceAI Connect transforms text-based chatbot functionality into an audio-centric user experience, making bot usability accessible to a wider audience across all age groups, and is available as native on Becketts Teams Enabled SIP Trunks.
By integrating cognitive voice services like text-to-speech, speech-to-text, and voice biometrics, VoiceAI Connect creates intelligent voice journeys that are secure, scalable, and high-quality.
Powered by market-leading session border controller (SBC) technology, this solution ensures seamless voice communication with embedded security and reliability.
Key Features
Extend Chatbot Usability: VoiceAI Connect enables voice-based use cases, connecting any telephony channel to any bot framework.
Best-of-Breed Integration: Choose from leading cognitive voice services and bot framework providers.
Smooth Integration: Easily integrate with contact center or IVR business flows without software upgrades.
Cost Efficiency: Reduce consumption and costs of voice speech services – no per user per month fees or costly set ups.
VoiceAI Connect empowers businesses to implement intelligent AI journeys through the following use cases:
Intelligent Virtual Agent (IVA): Automate simple and repetitive tasks with voice bots, while ensuring smooth call transfers to live agents when needed.
Virtual Agent Assists: Analyse customer-agent conversations in real-time and provide actionable insights to agents and supervisors.
Conversational IVR: Replace traditional IVR menus with natural language understanding for a free speech experience.
Outbound Calling: Automate outbound calls for sales, appointment setting, confirmations, and more.
How It Works
VoiceAI Connect operates through two main components:
Telephony Integration: Based on AudioCodes SBC architecture, it connects to various telephony channels, ensuring superior voice quality, reduced latency, and scalability.
Cognitive Service Adaptation: Integrates with any cognitive service API to orchestrate speech recognition, text-to-speech, and bot framework voice flows.
Deployment Options
VoiceAI Connect is available in two editions
VoiceAI Connect supports pre-integrated services from leading providers:
Bot Frameworks: Azure, Google, AWS, Cognigy, Kore.ai, Haptik.ai, Inbenta, and more.
Speech-to-Text: Azure, Google, Nuance, Yandex, and others.
Text-to-Speech: Azure, Google, Nuance, Yandex, AWS, and more.
Speaker Authentication: Nuance and Phonexia for voice signature-based customer verification.
Advanced Capabilities
VoiceAI Connect offers advanced features such as:
Telephony actions controlled from bot frameworks (e.g., escalation to human agents, recording, outbound calls).
Bot notifications for DTMF, alarms, and statistics.
Cost reduction through cached speech-to-text prompts and optimized speech detection.
Ready to Transform Your Voice Communication?
VoiceAI Connect is the ultimate solution for businesses looking to enhance customer interactions through voice-enabled AI.
Whether you’re automating tasks, analysing conversations, or creating conversational IVR experiences, Becketts VOCA Voice has you covered.