Introduction

Maintaining a reliable telephone system is crucial for businesses of all sizes. Whether you’re using OpenScape or Mitel systems, regular maintenance ensures smooth communication, minimizes downtime, and maximizes system performance.

Why Maintenance Matters

  1. Preventing Downtime: Telephone systems are the lifeline of any organization. Unexpected outages can disrupt operations, impact customer service, and lead to missed opportunities. Regular maintenance helps identify and address issues before they escalate.
  2. Optimising Performance: Over time, system components may degrade or become outdated. Maintenance ensures that hardware, software, and configurations are up to date, enhancing overall performance.
  3. Security and Compliance: Telephone systems handle sensitive information. Regular maintenance includes security updates, vulnerability assessments, and compliance checks to protect against cyber threats.

Beckett Telecom: The Experienced Guide

Beckett Voice and Data has been transforming communications since 1988.

  • Imaginative Solutions: We understand that every business has unique voice challenges. We’ll capture your true requirements and provide tailored solutions. Whether it’s integrating with Microsoft Teams, reducing costs or migrating to new solutions, we will deliver.
  • Digital Voice Transition: with our knowledge of the voice market we can help with more than maintenance – helping you work out the route through the 2025 switch off, providing flexible working and complex, multi media routing are all possible with our straight forward services.

What Can Beckett’s Support?

We provide support on a full range of systems and manufacturers, ranging from the very old to the present and includes (but is not limited too!)

  • Unify/Siemen/Atos – iSDX, HiPath 3xxx, Hicom, OpenScape Business, OpenScape Voice and Hipath 4000, Xpert, OSCAR and Contact Centres
  • Mitel – SX2000, MiVoice Business, Contact Centre and MiCollab
  • 3CX – On Premise and hosted
  • Avaya/Nortel – CS1000, IP Office, ACM, BCM
  • Panasonic,Samsung

Support Lengths

No matter what systems you need covering we are able to provide flexible support – ranging from a single quarter up to multi year agreements, through Government Frameworks and directly.

Telephone system maintenance isn’t just about fixing issues; it’s about proactive care. Our expertise ensures that your business stays connected, efficient, and secure. So, whether it’s 24/7/365 support or optimising your communication infrastructure, we have you covered.

Please feel free to contact our team on 0118 940 9000 or fill in the form below if you have any questions.