In today’s fast-paced digital landscape, effective communication and collaboration tools are paramount for any organisation. Microsoft Teams has emerged as a leading platform, offering robust voice and collaboration features. However, to maximize the benefits of Teams Voice and ensure efficient licence adoption, you need comprehensive analytics. This is where Code Software comes into play.  PowerBI can give you lots of information, but it’s not the easiest to navigate or easy for a layman to run, and that’s why at Becketts we use Code Software’s Clobba.

We’re even offering a free trial so you can experience firsthand how Clobba can simplify your analytics and streamline your Teams Voice management.

Introduction to Code Software

Code Software provides a suite of tools designed to deliver detailed analytics and insights for Microsoft Teams. Their solutions, such as ClobbaFlex, offer a granular view of Teams usage, helping you to optimise your communication strategies and ensure effective licence management.

Why Analytics Matter

Analytics play a crucial role in understanding how Voice is being utilised within an organisation. By leveraging analytics, you can:

  • Identify Usage Patterns: Understand how employees are using Voice, including call volumes, peak usage times, and common call destinations.
  • Optimise Licence Allocation: Ensure that licences are being used efficiently, identifying underutilised licences that can be reallocated or downgraded.
  • Enhance User Experience: Identify and address any issues or bottlenecks in the communication flow, ensuring a seamless user experience.
  • Cost Management: Monitor and manage costs associated with Teams, including call charges and licence fees.

Key Features of Code Software Analytics

  1. Detailed Call Reporting: Code Software provides comprehensive call reports, detailing call durations, destinations, and quality metrics. This helps in identifying any issues with call quality and understanding usage patterns.
  2. Licence Usage Insights: You can track licence usage, ensuring that all licences are being used effectively. This helps in optimising licence allocation and managing costs.
  3. Real-Time Monitoring: The platform offers real-time monitoring of Teams Voice, allowing IT teams to quickly identify and resolve any issues that may arise.
  4. Customizable Dashboards: Our solutions come with customisable dashboards, enabling you to tailor the analytics to your specific needs and preferences.

Queue Manager and Real-Time Features

Code Software also offers robust queue management and real-time monitoring capabilities. These features are essential for organizations that need to manage high volumes of calls and ensure efficient handling of customer interactions.

  • Queue Manager: The queue manager allows supervisors and managers to view real-time information about call queues, including the number of calls waiting, the longest wait times, and the status of agents. This helps in efficiently managing call traffic and ensuring that customer calls are handled promptly
  • Real-Time Monitoring: Supervisors can monitor agent activities in real-time, including inbound and outbound call statuses, time in state, and total talk time. Alerts can be set up to notify supervisors when key metrics are breached, ensuring that any issues are addressed immediately
  • Queue Set Up: Queues can be set up within Teams without the need for Admin or PowerShell skills, allowing supervisors to make changes to Teams Queues “on the fly” to keep up with changing customer demands.

By linking Code across multiple platforms (Mitel, Cisco, SfB are also compliant) and Microsoft Teams, you are able to make informed decisions on Teams usage, potential cost savings within Microsoft Licencing and provide additional tools for supervisors and managers.

To find out more and set up your free trial simply contact our Team on the form below or call on 0118 940 9000