Point of contact

A couple of weeks ago we introduced you to our Customer Charter, our document which outlines how we like to work with our customers.
Today we delve a little deeper. At Beckett Telecom, you have a single accessible point of contact. A real person at the end of the phone, your dedicated account manager;

‘You will have a dedicated contact who will work proactively with you to ensure that advice, services, work and products are delivered on time and on budget.’

When we approach a project or piece of work, we work directly with you to find out your exact needs. We listen attentively to ensure we wholly understand your requirements. As a project progresses, we will communicate effectively to ensure continuous forward momentum. We respond promptly to all forms of communication, and keep you informed. Our sales team have a lot of experience and have been at Beckett Telecom for many years.

Through your dedicated contact you can access our group of specialists to provide the most up to date and relevant information for your situation. We have a huge knowledge base to work from, so we’ll always get the right answers for you.

If you would like to know more about the Customer Charter, just ask your account manager and they will send you a copy. If you don’t have an account manager or don’t know who your account manager is, just give us a call on 0118 940 9000 and we can sort that out for you.