HiPath DX Support


It’s been almost a year since we talked to you about HiPath DX support, and as we are being asked to provide maintenance on an increasing number of these systems, we thought we should remind you about it.

Support from Unify on their HiPath DX systems will stop in 2017. We can offer you a practical support solution, to ensure that your Siemens/Unify HiPath DX system (also known as ISDX and DX Realitis), continues to give extremely reliable service far beyond 2017, and enables you to take advantage of new cost saving technologies, like SIP trunks. We are currently working with a large hotel group in London to support their system until 2019; their existing DX system meets their needs, so there was no need to go through the expense of replacing it.

Beckett Telecom have been helping customers with DX Realitis systems for more than 23 years. Our aim is to find a way to make your systems produce the results that you require, and to add value by making you aware of some features and technologies that can work with your existing infrastructure. SIP trunks can be added to any of these systems, so that you can take advantage of the very best call tariff whilst using the latest technology. SIP also provides disaster recovery; as your numbers are no longer tied to a specific location, if your office loses power you can still be contacted.

We support the full suite of Siemens/Unify HiPath PABX’s including ISDX, Realitis and HiCom and HiPath 4000, across a range of software releases and associated applications, such as Expression Voicemail and OSCC/Procentre Contact centre.

Beckett Telecom offers first class support to customers, including:

  • Hospitals, running 24 hour A&E facilities
  • Utility companies with critical services, such as electricity and water
  • Manufacturing networks in steel, textiles and glassware connected with SIP trunking
  • Smaller, stand-alone sites with just a few hundred extensions.
  • Over 500 sites under support.

Now that we’ve jogged your memory, give us a call on 0118 940 9000 and we can give you a quote.