In the ever-evolving landscape of communication technology, businesses rely heavily on robust and reliable telephony systems. Two such systems that have stood the test of time are Unify HiPath 4000 and OpenScape Voice. These platforms provide feature-rich communication solutions for enterprises, ensuring efficient collaboration and connectivity.

Understanding Unify HiPath 4000 and OpenScape Voice

  1. Unify HiPath 4000

The Unify HiPath 4000 is a powerful and flexible communication system designed for large organisations. It offers a wide range of features, including:

  • Scalability: The HiPath 4000 can accommodate thousands of users, making it suitable for enterprises of all sizes.
  • Unified Communications: It integrates voice, data, and video communication seamlessly.
  • Reliability: With redundant components and failover mechanisms, the system ensures uninterrupted service.
  • IP Telephony: The HiPath 4000 supports both traditional (analogue and digital) as well as Voice Over IP (VoIP)
  1. OpenScape Voice

OpenScape Voice, on the other hand, is a modern IP-based communication platform. Here are some key features:

  • IP Telephony: OpenScape Voice operates entirely over IP networks, leveraging the advantages of VoIP
  • Unified Messaging: Users can access voicemail, email, and fax messages from a single interface.
  • Collaboration Tools: It offers conferencing, presence management, and instant messaging.
  • Mobility: OpenScape Voice supports mobile devices, allowing employees to stay connected on the go.

Maintenance Support

As both the 4K and OSV solutions are used in mainly larger businesses, having responsive, reliable support is key.

  1. System Health: Regular maintenance checks identify potential issues early, preventing unexpected downtime.
  2. Software Updates: Keeping the system up-to-date with the latest firmware and patches enhances security and functionality.
  3. Hardware Inspection: Routine inspections help detect faulty components and prevent hardware failures.
  4. Configuration Optimization: Maintenance allows fine-tuning of system settings for optimal performance.
  5. End-User Support: Maintenance ensures that end-users receive timely assistance for any telephony-related queries.

Becketts Maintenance Services

  • Fault Resolution: Quick response and resolution for any system issues.
  • Software Updates: Regular updates to keep the system secure and efficient.
  • 24/7 Support: Round-the-clock assistance for critical situations.
  • Expert Engineers: Trained engineers provide support during office hours or as per your convenience.
  • Full System Support: No matter what system you have, from the Unify range to a mixed estate you’ll benefit from a single point of contact and consistent service levels.
  • Stress-Free Service: No constant upselling—just reliable, consistent support from experts in their field.
  • Framework Support: Maintenance services available on a range of CCS Frameworks for ease of procurement

What Next?

 To find out more and get to a free, no obligation quote and advice on the future of your voice platform, simply give us a call on 0118 940 9000 or fill in the form below