You may have already taken the leap to Teams Telephony, or are wondering how you can replicate your advanced with multiple add-ons. While a Teams‑enabled SIP trunk provides the essential connectivity required to route calls in and out of the Microsoft ecosystem, you need—and expect—much more. Modern services are evolving well beyond simple dial‑tone, bringing advanced automation, compliance, and intelligence into every interaction.
A next‑generation Teams‑enabled SIP trunk doesn’t just connect your business to the PSTN; it transforms how your organisation manages inbound enquiries, captures business‑critical conversations, and unlocks actionable insights from voice data. Here’s how.
AI Reception: Smarter Call Handling with VOCA
Traditional auto attendants and IVRs often frustrate callers with rigid menu options and slow routing. VOCA’s AI Reception solves this by providing a natural, conversational entry point into your organisation. Instead of forcing callers through a maze of keypad options, VOCA uses AI‑powered voice recognition to understand caller intent and route them accurately, just like a human receptionist would.
Whether a caller says, “I need technical support,” “Can I speak to accounts?” or “What time do you open?”, VOCA interprets the request instantly and directs them to the right person or information. This not only improves customer experience but reduces the load on frontline staff, freeing them to focus on high‑value conversations.
AI Reception also ensures 24/7 availability, maintains consistent professionalism, and integrates seamlessly with Teams, making it a natural extension of your unified communications environment – even better it’s included in our Trunks!
Call Recording: Compliance and Quality Made Simple
In many industries, call recording is more than best practice it’s a regulatory requirement. A comprehensive Teams‑enabled SIP solution includes built‑in call recording that captures inbound and outbound interactions across your organisation.
Modern recording solutions go beyond basic storage. They provide:
- Secure, compliant archiving
- Instant search and retrieval
- Role‑based access controls
- Long‑term retention policies
- Quality assurance tools
Whether you need recordings for training, dispute resolution, or compliance with standards like PCI DSS, MiFID II, or FCA guidelines, integrated call recording ensures everything is captured consistently and stored safely—with no need for complex add‑ons.
Analytics and Insights: Turning Conversations into Action
Voice is one of the richest sources of business intelligence, but historically, it’s been the hardest to analyse. Advanced analytics included with modern SIP and Teams integrations give organisations powerful visibility into call patterns, performance, and customer behaviour.
Analytics dashboards can reveal:
- Peak call times and resource bottlenecks
- Customer sentiment trends
- First‑call resolution performance
- Agent productivity metrics
- Abandoned call rates and service gaps
With these insights, leaders can make data‑driven decisions, whether it’s staffing higher call‑volume periods, improving workflows, or redesigning customer journeys. Over time, understanding call patterns and user behaviour leads to major gains in efficiency, customer satisfaction, and operational cost savings. Even better we can also review your Microsoft Teams Licence usage and help to make savings moving forward.
A Teams‑enabled SIP trunk used to be just about connecting your business phone system to the outside world. Today, it’s the foundation of a much more intelligent communication ecosystem. With tools like VOCA AI Reception, enterprise‑grade call recording, and powerful analytics, organisations can elevate both customer experience and internal efficiency.
This combination of automation, compliance, and insight transforms voice from a basic utility into a strategic asset helping you communicate smarter, respond faster, and operate more effectively.