Maintenance Support for Mitel OpenScape Voice and Mitel OpenScape 4000

The replacement for the Siemens iSDX and Realitis were a completely new breed of system – bringing a mixture of carrier grade IP and hybrid connectivity to the market. OpenScape Voice and OpenScape 4000 are two robust solutions and since the unification of Mitel and Unify, Becketts have been able to provide maintenance support and management on both solutions.

Understanding Mitel OpenScape Voice and OpenScape 4000

Mitel OpenScape Voice  (OSV)is a carrier-grade, software-based voice application that provides high availability and scalability. It supports a wide range of communication features, including VoIP, conferencing, and unified messaging.

Mitel OpenScape 4000, on the other hand, is a hybrid communication platform that combines the reliability of traditional telephony with the flexibility of IP-based communication. It is designed to support large enterprises with complex communication needs.

Key Maintenance Activities

  1. Regular Software Updates
    • Why It’s Important: Keeping the software up-to-date ensures that the system is protected against the latest security threats and benefits from the latest features and improvements.
    • How It’s Done: Regularly check for updates from Unify and apply them during scheduled maintenance windows to minimize disruption.
  2. System Monitoring
    • Why It’s Important: Continuous monitoring helps in identifying potential issues before they become critical problems.
    • How It’s Done: Use monitoring tools to track system performance, call quality, and network traffic. Set up alerts for any anomalies.
  3. Backup and Recovery
    • Why It’s Important: Regular backups are essential to prevent data loss and ensure business continuity in case of system failures.
    • How It’s Done: Schedule regular backups of system configurations, user data, and call logs. Test recovery procedures periodically to ensure they work as expected.
  4. Security Management
    • Why It’s Important: Protecting the communication system from unauthorized access and cyber threats is crucial.
    • How It’s Done: Implement strong authentication mechanisms, regularly update security patches, and conduct security audits.
  5. Hardware Maintenance (for OpenScape 4000)
    • Why It’s Important: Ensuring that the physical components of the system are in good working condition is vital for reliability.
    • How It’s Done: Perform regular inspections of hardware components, replace any faulty parts, and ensure proper ventilation and power supply.

Best Practices for Maintenance Support

  • Scheduled Maintenance Windows: Plan maintenance activities during off-peak hours to minimize disruption to business operations.
  • Documentation: Keep detailed records of all maintenance activities, including updates applied, issues encountered, and resolutions.
  • Training and Certification: Ensure that the maintenance team is well-trained and certified in Unify systems to handle any issues effectively.
  • Vendor Support: SSP ensures your system is always up to scratch and at a supportable level – with Becketts we’ll give you independent advice as to the SSP that you need and require

OpenScape Voice and HiPath 4000 have previously been complex to maintain with only a limited number of companies offering the services.  At Becketts we look after these solutions for Universities, Councils and the NHS – to find out more and get a quote please give one of our team a call on 0118 940 9000 or fill in the form below.