In today’s dynamic business landscape, communication is the cornerstone of success. While Microsoft Teams is the new leader in number of users, greater flexibility and features can be unlocked with more “traditional” voice providers such as Avaya.

Avaya has a full portfolio of UC, telephony and CX platforms, lets have a quick overview of these and how they can help you to connect with customers, collaborate with colleagues, and streamline operations

Avaya Experience Platform: Where CX Meets Business Growth

What is the Avaya Experience Platform?

The Avaya Experience Platform is a game-changer. It’s not just about call centres; it’s about connecting, understanding, and delighting customers at every touchpoint. Here’s why it stands out:

  1. Innovation Without Disruption: Avaya bridges capability gaps, enabling innovation without disruption. It allows you to preserve existing CX/EX capabilities while gradually embracing state-of-the-art AI innovations.
  2. Data-Driven Insights: Imagine connecting with a customer using their preferred channel—voice or digital. Avaya’s platform equips employees with insights on customer behaviour, purchase history, and journey details. This data-driven approach ensures faster, more accurate, and personalized interactions.
  3. Operational Resilience: Propel your business forward with operational resilience.. No interruptions, five 9’s resilience is built in.

Avaya Cloud Contact Centre: Flexibility and Cost-Effectiveness

Looking for a cost-effective and flexible solution? Enter the Avaya Cloud Contact Centre (CCaaS). It offers fully-featured contact centre in the cloud, no additional hardware or licenses., making for a easy to manage, flexible and feature rich solution.

Avaya Communication & Collaboration Suite: Unified Communications Made Easy

  1. Unified Communications (UC): Avaya’s UC suite simplifies workplace communication. Whether you’re in the office or working remotely, Avaya’s cloud phone system and collaboration tools are ready to streamline the way you work.
  2. Avaya Cloud Office: All-in-one app for calling, meeting, messaging, and more. Say hello to seamless communication across devices and locations.
  3. Avaya Spaces: A customizable app built for immersive collaboration. Connect people, tasks, tools, and more—all in one place.

Avaya Helps to Elevate Every Experience

Avaya’s commitment to enhancing customer experiences through CCaaS and unified communications is commendable.  They embrace the cloud, innovate without disruption, and create experiences that truly matter.

To find out how Becketts can help you to enhance your Avaya set please feel free to contact one of our Avaya Experts on 0118 940 9000.