It’s true. The ISDN and PSTN network aren’t being completely retired until 2025, but that doesn’t mean that you should relax until then. In fact, you’ve only got a few more months of using these services as you’re used to until every area of the country enters the next main phase of the ISDN retirement process.

From September 2023, you will no longer be able to add to or change these services, meaning that your phone system will become completely inflexible. If you don’t want that for your business, then stop making excuses.

Here are the five main reasons that businesses tell us why they’re not ready to make the change, and why we tell them they should do it anyway!

I’m still in contract for ISDN –

This can put people in quite a pickle, and if you’ve invested heavily in your system then ending the contract early can be a hard pill to swallow. However, it’s worth checking when your contract ends and what fees you could be liable for as changing to a new cloud-based system now could still work out cheaper, especially if you take into account expensive support contracts and increased productivity from additional functionality. Having an up-to-date modern phone system will immediately improve the way you work, making your business more successful.

It’s going to be a hassle –

There’s no denying it, change often requires extra work – but that isn’t always the case. Both SIP and Cloud Telephony (the two obvious ISDN alternatives), are easy to set up and require little effort for you or your team – that’s for us to worry about. We’ll need input from you of course – we want to tailor your system to you as much as possible – but we’ll do the heavy lifting. We’ve been implementing these systems for years now, and are experts. So, you can leave the migration in our hands, kick back and relax knowing you’ll soon have a futureproof phone system.

It’s not broken –

Bottom line – you’re right. ISDN does work just fine and will do for a couple more months, but after that you’ll no longer be able to add or make any changes to your system, stopping healthy growth and change in your business. To be prepared for the switch, most people are changing now, to give time for setup and implementation of a new service. Having this peace of mind isn’t essential, but it sure makes life a lot less stressful.

I like the solution I have –

That’s fine most solutions can either be upgraded to accept the new SIP connections or we are able to install equipment to make sure this happens.  We can even integrate new UC solutions with your old telephone systems to allow you to take advantage of new capabilities, while keeping what is working well, running.

I’ve invested heavily in my current solution –

Nobody likes money going to waste and if you’ve invested heavily in an on-site PBX then SIP may be the perfect solution for you. You get to keep your on-site PBX while gaining the benefits of reduced costs, better quality calls and more calling features. Sounds good right? Or, if you’re ready to go further then a managed cloud voice solution will stop you having to manage anything more on-site – moving the hassle from you to your provider and letting you focus exactly where you need to, delivering your business to your customers.

If you’d like to talk through your ISDN requirements or any technology change that you’re considering, please get in touch on 0118 940 9000 or email and we’ll work together to find the right solution for both you and your team.