Welcome Back!

Its officially June, how can this be?

Last month I introduced myself, so feel free to go back to Part 1 it is still available to read, that being said, let’s get straight into it.

Life at Becketts has been interesting, I feel 10x more confident than when I started and I like to think I know now how I can best help a customer. Listening is key to creating any great customer relationship in making sure you can deliver. This ensures a great customer experience, something we value at Becketts – makes the process both easy and enjoyable.

If I could share any other wisdom with you all it would be this;

  • never be afraid to ask for help. No one looks down on you for going to them for help. I wouldn’t know half of what I know now if I had been worried about asking too many questions.

With hybrid working, connecting with someone used to be a pain, they didn’t just sit a desk away. Adapting to the ‘new’ norm, was tough for a lot of people and businesses, and many used a mix of technologies to get by. I’d love to see less reliance on the change from physical hardware and tighter integrations, to having everything embedded in a single application – this will make everyone’s working environment more collaborative and rewarding. The set up for this really isn’t as complicated as people first assume.

Remember: Happier staff means happier customers; Happier customers creates that long-term valuable customer relationship!