Customer Charter- customers

In previous blogs we have outlined a few key points of our Customer Charter. It’s a formal, written document that details how we always endeavour to give of our best in serving customers and putting your needs first. It’s also something that you can ask to see, and use to assess how well we perform against our own objectives.

It’s a document that has you at its core, but actually, it also describes how we want to treat everyone we work with. So although it is a Customer Charter, there are elements within it that could equally apply to a Supplier’s Charter, or an Employee’s Charter, or even a Prospect’s Charter. That’s because we want to value everyone we work with, and work for, not just our customers. We believe everyone deserves to be valued and treated properly.

One of our defined objectives is to be approachable and considerate to everyone. Of course, that means we must act professionally and efficiently, but it also means we will also try to do more than just what is needed to get the job done. It means listening to customers and understanding your needs, in order to provide a solution that does exactly what is wanted. And it also means doing a bit more: going the extra mile to offer advice or suggestions, so that you are enabled to do even more than you anticipated, and to supply a system that serves you well, both now, and in the future. We define that in our Customer Charter as endeavouring to be contagiously positive, with a “can do” attitude to all. If you want something a little bit different, we believe we can make it happen.

Of course, every business likes to say that they put their customers first. Sadly, that isn’t always borne out by the customer’s own experience. But at Beckett Telecom, we really do mean what we say. So why not put us to the test and give us a call? 0118 940 9000